Shipping
Every Oslo The Label piece is packed by hand and sent with care. Here's how shipping works, from our door to yours.
— Orders ship in 1–3 business days.
— Free standard shipping on orders over $99 USD.
— Tracking is emailed as soon as your order leaves our hands.
— Customs and duty fees may apply for international orders.
Where we ship
We ship worldwide. The destinations available for your order will appear at checkout. If your country doesn't show up, send us a message — we may still be able to help.
Processing time
Once you place your order, we usually need 1–3 business days to process, pack, and hand it to the carrier. During launches, holidays, or sales, processing may take a little longer — we'll always keep you updated.
Shipping options & estimates
Exact prices and delivery times are calculated at checkout based on your address and order weight. As a general guide:
| Region | Method | Estimated Time | Notes |
|---|---|---|---|
| United States | Standard | 3–7 business days | Free over $99 USD |
| United States | Express | 1–3 business days | Cost shown at checkout |
| Canada | Standard | 5–10 business days | Customs may apply |
| Europe / UK | Standard | 5–10 business days | Customs may apply |
| Rest of World | Standard | 7–15 business days | Customs may apply |
These are estimates only. Weather, carrier delays, and customs checks can slow things down. Once a package leaves our hands, we see the same tracking updates you do.
Free shipping
We offer free standard shipping on orders over $99 USD. The threshold and eligible regions are shown clearly at checkout and may evolve as we grow.
Customs, duties & taxes
For orders shipped outside our home country, your local customs office may charge import duties, taxes, or handling fees. These are set by your government and are the customer's responsibility. We can't control or refund them, but we're exploring options that make the process smoother in the future.
Tracking your order
As soon as your order ships, you'll receive a shipping confirmation email with a tracking link. If you don't see it, please check your spam or promotions folder first. Still nothing? Email us at hello@oslothelabel.com and we'll resend it.
Wrong address or missed delivery
Please double-check your shipping address at checkout. If you notice a mistake, contact us immediately at hello@oslothelabel.com. Once a package has shipped, we can't always change the address — but we'll do what we can with the carrier.
If a package is returned to us due to an incorrect address or repeated delivery attempts, we can reship it (additional shipping charges may apply) or refund the item cost minus original shipping.
Lost or stolen packages
If tracking says "delivered" but you can't find your package:
- Check with neighbors, building staff, or your household first.
- Look for an attempted delivery notice or pick-up slip.
- Contact the carrier with your tracking number.
If you've done all of the above and still can't locate it, email us. While we're not responsible for packages once marked delivered, we'll always try to help you find a solution.
Pre-orders & backorders
For limited or high-demand pieces, we may offer pre-orders. The estimated ship date will be clearly shown on the product page. If your order combines in-stock and pre-order items, we may ship them together or separately depending on what makes sense. We'll confirm details in your order confirmation.
Questions?
We're still a small team and every order number is a real person. If you're unsure about shipping to your location or have a tight deadline — a trip, an event, a special night — reach out at hello@oslothelabel.com before you order and we'll guide you.